https://peopleqx.zendesk.com/hc/en-us 2026-05-05T11:08:46Z https://peopleqx.zendesk.com/hc/en-us/articles/39740783225881-Understanding-conversation-files 2024-12-05T07:40:10Z https://peopleqx.zendesk.com/hc/en-us/articles/39864459828761-Upload-conversation-files 2024-12-05T05:09:49Z https://peopleqx.zendesk.com/hc/en-us/articles/39864693786265-Scoring-grades 2024-12-16T03:14:16Z https://peopleqx.zendesk.com/hc/en-us/articles/39864856633113-What-to-expect-in-an-evaluation 2024-12-05T05:25:48Z https://peopleqx.zendesk.com/hc/en-us/articles/39864934271897-Locating-evaluated-conversations 2024-12-05T05:34:49Z https://peopleqx.zendesk.com/hc/en-us/articles/39865079741721-Using-the-audio-visualizer 2024-12-16T03:24:29Z https://peopleqx.zendesk.com/hc/en-us/articles/39865241288857-Overview-of-an-evaluation 2024-12-05T05:49:22Z https://peopleqx.zendesk.com/hc/en-us/articles/39865406231193-Using-the-transcription 2024-12-05T05:51:04Z https://peopleqx.zendesk.com/hc/en-us/articles/39865623154457-Understanding-the-Evaluation 2024-12-16T07:25:29Z https://peopleqx.zendesk.com/hc/en-us/articles/39866437933465-How-does-prompt-engineering-play-a-role-in-AI-scoring 2024-12-05T05:53:29Z https://peopleqx.zendesk.com/hc/en-us/articles/39866497875865-How-do-prompts-work-on-PeopleQX 2024-12-10T02:05:05Z https://peopleqx.zendesk.com/hc/en-us/articles/39866804530201-Best-practices-of-AI-prompting-and-examples 2024-12-10T02:01:48Z https://peopleqx.zendesk.com/hc/en-us/articles/39867086007833-TP-TN-FP-and-FN-classification-in-scorecard-quality 2024-12-10T02:04:12Z https://peopleqx.zendesk.com/hc/en-us/articles/39867193474713-Benefits-of-AI-scoring-in-QA 2024-12-16T07:47:02Z https://peopleqx.zendesk.com/hc/en-us/articles/39867291352601-AI-in-grading 2024-12-05T06:02:40Z https://peopleqx.zendesk.com/hc/en-us/articles/39867357480089-AI-in-summarizing-conversations 2024-12-16T08:16:53Z https://peopleqx.zendesk.com/hc/en-us/articles/39867760434073-AI-for-emotional-and-sentiment-analysis 2024-12-16T08:21:48Z https://peopleqx.zendesk.com/hc/en-us/articles/39867938923161-AI-for-transcription-and-speakers-ID 2024-12-16T08:24:03Z https://peopleqx.zendesk.com/hc/en-us/articles/39869156785305-What-is-PeopleQX 2024-12-13T06:28:47Z https://peopleqx.zendesk.com/hc/en-us/articles/39869269649945-Terminology-utilized-in-PeopleQX 2024-12-13T06:24:24Z https://peopleqx.zendesk.com/hc/en-us/articles/39869277766169-Sign-up-for-PeopleQX 2024-12-05T07:42:59Z https://peopleqx.zendesk.com/hc/en-us/articles/39869312209561-Download-Authenticator-app-for-two-factor-authentication-2FA 2024-12-04T04:11:45Z https://peopleqx.zendesk.com/hc/en-us/articles/39869325839769-Subsequent-logins-to-PeopleQX 2024-12-05T02:58:30Z https://peopleqx.zendesk.com/hc/en-us/articles/39869336458137-First-time-login-to-PeopleQX 2024-12-05T02:57:48Z https://peopleqx.zendesk.com/hc/en-us/articles/39869342279833-Change-your-password 2024-12-02T08:52:21Z https://peopleqx.zendesk.com/hc/en-us/articles/39869352961561-Reset-your-password 2024-12-02T08:37:02Z https://peopleqx.zendesk.com/hc/en-us/articles/39869391665433-PeopleQX-for-Super-Users-and-Supervisors 2024-12-13T06:37:43Z https://peopleqx.zendesk.com/hc/en-us/articles/39869409740313-Change-the-appearance 2024-12-05T07:48:40Z https://peopleqx.zendesk.com/hc/en-us/articles/39869419441561-Users-and-permissions 2024-12-04T04:29:54Z https://peopleqx.zendesk.com/hc/en-us/articles/39869430703513-PeopleQX-for-Standard-Users 2024-12-13T06:40:02Z https://peopleqx.zendesk.com/hc/en-us/articles/39869739577369-We-re-unable-to-recognize-the-email-or-password 2024-12-04T06:28:04Z https://peopleqx.zendesk.com/hc/en-us/articles/39869745860889-Looks-like-the-code-is-incorrect-or-has-expired 2024-12-04T06:31:14Z https://peopleqx.zendesk.com/hc/en-us/articles/39869749842073-Passwords-don-t-match 2024-12-04T06:34:30Z https://peopleqx.zendesk.com/hc/en-us/articles/39869771959705-Verification-attempts-exceeded 2024-12-04T06:33:38Z https://peopleqx.zendesk.com/hc/en-us/articles/39869783261593-Ensure-you-ve-selected-a-category 2024-12-04T06:50:51Z https://peopleqx.zendesk.com/hc/en-us/articles/39869791402009-Ensure-you-ve-selected-the-score 2024-12-02T10:00:21Z https://peopleqx.zendesk.com/hc/en-us/articles/39869793097625-Ensure-you-ve-selected-an-action 2024-12-04T06:51:48Z https://peopleqx.zendesk.com/hc/en-us/articles/39869796496921-Ensure-field-is-not-empty 2024-12-04T06:49:04Z https://peopleqx.zendesk.com/hc/en-us/articles/39869809644825-Pending-Manual-QA-only-scoring 2024-12-02T10:04:16Z https://peopleqx.zendesk.com/hc/en-us/articles/39869894149017-Average-Score 2024-12-04T06:54:19Z https://peopleqx.zendesk.com/hc/en-us/articles/39869899314201-Average-Handling-Time-AHT 2024-12-02T10:07:10Z https://peopleqx.zendesk.com/hc/en-us/articles/39870048487961-Why-build-scorecards-in-PeopleQX 2024-12-10T01:59:45Z https://peopleqx.zendesk.com/hc/en-us/articles/39870052498713-Determine-sub-units-to-apply-settings 2024-12-13T07:43:56Z https://peopleqx.zendesk.com/hc/en-us/articles/39870060423321-Locating-the-scorecard-builder 2024-12-05T03:20:08Z https://peopleqx.zendesk.com/hc/en-us/articles/39870069983769-Optimize-audio-in-conversation-files 2024-12-03T04:28:55Z https://peopleqx.zendesk.com/hc/en-us/articles/39870091840665-Set-up-categories-for-a-scorecard 2024-12-05T08:25:12Z https://peopleqx.zendesk.com/hc/en-us/articles/39870103258649-Outline-of-scorecard-building 2024-12-05T03:33:02Z https://peopleqx.zendesk.com/hc/en-us/articles/39870111295769-Get-going-with-building-your-own-scorecard 2024-12-10T02:00:49Z https://peopleqx.zendesk.com/hc/en-us/articles/39870128793881-Kick-off-with-a-scorecard-template 2024-12-10T02:01:03Z https://peopleqx.zendesk.com/hc/en-us/articles/39870150834713-Testing-questions-for-effectiveness 2024-12-13T10:32:36Z https://peopleqx.zendesk.com/hc/en-us/articles/39870160313113-Adding-questions-to-your-scorecard 2024-12-05T03:39:05Z https://peopleqx.zendesk.com/hc/en-us/articles/39870163774617-Viewing-the-quality-of-your-scorecard 2024-12-16T02:15:39Z https://peopleqx.zendesk.com/hc/en-us/articles/39870178750361-Manage-samples-for-testing-questions 2024-12-05T04:00:43Z https://peopleqx.zendesk.com/hc/en-us/articles/39870184483609-Applying-scorecard-for-evaluation 2024-12-05T04:01:44Z https://peopleqx.zendesk.com/hc/en-us/articles/39870215859737-Critical-and-non-critical-sections-in-a-scorecard 2024-12-05T04:02:11Z https://peopleqx.zendesk.com/hc/en-us/articles/39870221842457-Statuses-of-a-scorecard 2024-12-05T09:00:54Z https://peopleqx.zendesk.com/hc/en-us/articles/39870226274201-Using-question-logic-in-a-scorecard 2024-12-05T04:04:58Z https://peopleqx.zendesk.com/hc/en-us/articles/39870227942681-Understanding-AutoQA-and-Manual-QA 2024-12-16T02:43:02Z https://peopleqx.zendesk.com/hc/en-us/articles/39870250124313-Edit-a-scorecard 2024-12-05T04:07:07Z https://peopleqx.zendesk.com/hc/en-us/articles/39870254162585-Download-a-scorecard 2024-12-02T06:18:01Z https://peopleqx.zendesk.com/hc/en-us/articles/39870255730841-Delete-a-scorecard 2024-12-04T10:00:37Z https://peopleqx.zendesk.com/hc/en-us/articles/39870262741273-Duplicate-a-scorecard 2024-12-04T09:59:09Z https://peopleqx.zendesk.com/hc/en-us/articles/39870308204569-Restore-a-scorecard 2024-12-05T04:07:49Z https://peopleqx.zendesk.com/hc/en-us/articles/40575281489049-Using-the-Manual-QA-form-to-add-questions 2025-01-14T10:48:28Z https://peopleqx.zendesk.com/hc/en-us/articles/40674665675417-File-could-not-be-uploaded 2024-12-10T01:47:41Z https://peopleqx.zendesk.com/hc/en-us/articles/40674849495065-Issue-s-detected 2024-12-04T06:37:44Z https://peopleqx.zendesk.com/hc/en-us/sections/39740373243545-Conversation-files 2024-12-05T07:40:10Z https://peopleqx.zendesk.com/hc/en-us/sections/39740406751641-Assess-agents-performance 2024-12-16T07:25:29Z https://peopleqx.zendesk.com/hc/en-us/sections/39863057711001-User-roles-and-permission-control 2024-12-13T06:40:02Z https://peopleqx.zendesk.com/hc/en-us/sections/39863061742361-Introduction-to-PeopleQX 2024-12-13T06:28:47Z https://peopleqx.zendesk.com/hc/en-us/sections/39863070393113-Account-management 2024-12-05T07:48:40Z https://peopleqx.zendesk.com/hc/en-us/sections/39863111504409-Scorecard-fundamentals 2024-12-10T01:59:45Z https://peopleqx.zendesk.com/hc/en-us/sections/39863112828953-Build-a-scorecard 2025-01-14T10:48:28Z https://peopleqx.zendesk.com/hc/en-us/sections/39863132398489-Managing-a-scorecard 2024-12-05T09:00:54Z https://peopleqx.zendesk.com/hc/en-us/sections/39863144492697-Setting-up-for-the-evaluation-experience 2024-12-13T07:43:56Z https://peopleqx.zendesk.com/hc/en-us/sections/39863176028185-AI-in-scorecard-building 2024-12-10T02:05:05Z https://peopleqx.zendesk.com/hc/en-us/sections/39863181064857-AI-in-evaluations 2024-12-16T08:24:03Z https://peopleqx.zendesk.com/hc/en-us/sections/39863234293529-Types-of-report 2024-12-04T06:54:19Z https://peopleqx.zendesk.com/hc/en-us/sections/39863244737689-Error-messages-in-login 2024-12-04T06:34:30Z https://peopleqx.zendesk.com/hc/en-us/sections/39869686304921-Error-messages-in-scorecard-building-and-evaluation 2024-12-10T01:47:41Z https://peopleqx.zendesk.com/hc/en-us/categories/36907693667225-Getting-started 2024-12-13T06:40:02Z https://peopleqx.zendesk.com/hc/en-us/categories/36907718920601-Evaluate-a-conversation 2024-12-16T07:25:29Z https://peopleqx.zendesk.com/hc/en-us/categories/36907747789977-Scorecard-essentials 2025-01-14T10:48:28Z https://peopleqx.zendesk.com/hc/en-us/categories/36907768258585-AI-and-the-QA-experience 2024-12-16T08:24:03Z https://peopleqx.zendesk.com/hc/en-us/categories/36907787102873-FAQs 2024-12-10T01:47:41Z https://peopleqx.zendesk.com/hc/en-us/categories/36907821243289-Reporting 2024-12-04T06:54:19Z