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  • Getting started

    Start your PeopleQX experience on the right note with account management and user roles

  • Scorecard essentials

    Get up to speed with all things related to scorecards — foundations, building, and management

  • Evaluate a conversation

    Start evaluations well by understanding file input and working with AutoQA to determine final grades

  • AI and the QA experience

    Learn how AI plays a role in assisting CX professionals in scorecard building and evaluations

  • FAQs

    Look up multiple answers in this handy list of frequently asked questions

  • Reporting

    Find out what reports are available in PeopleQX and which roles can access them

Promoted articles

  • Terminology utilized in PeopleQX

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  • Why build scorecards in PeopleQX?

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  • Get going with building your own scorecard

    How to use pre-written questions or write them ...

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  • Kick off with a scorecard template

    How to get a scorecard up and running using pre...

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  • Understanding AutoQA and Manual QA

    Get familiar with the difference between AI and...

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  • How do prompts work on PeopleQX?

    Get a better understanding of what goes into bu...

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  • Best practices of AI prompting and examples

    Follow these guidelines when building scorecard...

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  • TP, TN, FP, and FN classification in scorecard quality

    Familiarize yourself with terms used for classi...

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