Users and permissions

A general guide to user roles of PeopleQX and the permissions provided.

Typically there are three types of users in PeopleQX who are involved in upholding customer experience standards.

All three users have different roles and thus how they use PeopleQX would not be the same. The permission access include: 

1. Building scorecards 

2. Optimizing evaluations 

3. Evaluating conversations

4. Reporting

5. Uploading conversation files 

6. Deleting conversation files

7. Agents view of their results

User role in PeopleQX	Permission access
Super User	All-access
Supervisor	Everything except deleting conversation files
Standard User	View their evaluation results

Check out how to move around PeopleQX according to your role in individual articles for Super User, Supervisor, and Standard User.