Skip to main content

| Help Center

Got a question? Submit a request Submit a request

Hello, keen on some answers?

PeopleQX
Evaluate a conversation
Assess agents’ performance

Assess agents’ performance

Learnings and tips for CX Experts to validate an agent’s performance evaluated by AutoQA

Scoring grades
What to expect in an evaluation
Locating evaluated conversations
Using the audio visualizer
Overview of an evaluation
Using the transcription
Understanding the 'Evaluation'

Couldn't find an answer?

Get in touch Submit a request

Copyright © 2024 TDCX. All rights reserved.

Powered by Zendesk